Cloud Service Product Agreement
CCS Products are licensed and not sold to you. During the term of your subscription, CCS grants to you a revocable, limited, non-transferable, non-exclusive license to use CCS Products, solely in connection with the backup of your data. Except for the limited license granted in these Terms, CCS and its licensors retain all right, title and interest in and to the CCS Products, all copies thereof, and all proprietary rights therein, including copyrights, patent, trademark and trade secret rights. You may not copy or distribute CCS Products, except to the extent that copying is necessary to use CCS Products for the purposes set forth herein. You may not reverse engineer, decompile, disassemble, modify, or create derivative works of CCS Products. You may not alter or modify any disabling mechanism which may be included in CCS Products. You may not assign, sublicense, rent, timeshare, loan, lease, or otherwise transfer CCS Products, or directly or indirectly permit any third party to copy CCS Products. You may not remove any proprietary notices (e.g., copyright and trademark notices) from CCS Products. You must reproduce the copyright and all other proprietary notices displayed on CCS Products and on each permitted backup or archival copy. All use of CCS Products shall be in accordance with these Terms and its then-current documentation. You shall be solely responsible for ensuring that your use of CCS Products is in compliance with all applicable foreign, federal, state and local laws, rules and regulations.
How It Works
CCS Products save a copy of each file that is automatically selected for backup and other files you designate for backup (your “Backed-up Data”) to a server operated by Amazon. CCS Products automatically scan for changes or additions to the Backed-up Data and then periodically re-save a copy or a part of a modified file or create a copy of a newly designated file. For a complete list of the files CCS is backing-up for you, please refer to the CCS web console. You can check whether CCS is backing-up specific files by going to CCS Timeline located in your Computer, Web console, or from your mobile. If you are unable to locate your file, CCS is not backing-up that file. Your Backed-up Data may not be available or restorable if: (i) CCS has not completed copying your selected files or changed files; (ii) for files, folders, or disk drives that are not automatically backed-up, you do not manually select them for backup, or you unselect a file for backup; (iii) you delete a person from your CCS account; (iv) you move a file to a location on your computer that is not automatically scanned to select files for backup or you upgrade your operating system resulting in changes to your file mapping; (v) your computer is unable to access the internet or to Amazon s3 Storage; (vi) you fail to follow CCS technical requirements, including upgrading the version of your CCS Products as required; or (vii) you terminate your license or fail to renew your subscription to CCS Products. For additional information about the status of your Backed-up Data Frequently Asked Questions (FAQs)
Enhancements and Feedback
Enhancements. CCS may (i) automatically update CCS Products installed on your computer without your prior notice, (ii) upgrade, enhance, change and modify (collectively, the “Enhancements”) CCS Products, or (iii) discontinue or retire CCS Products or any aspect or feature of CCS Products, including the types of files and data that are backed-up (not every file on your computer is backed-up) or the availability of CCS Products on any particular device or communications service at any time and from time-to-time in its sole discretion. Any Enhancements made available to you will be subject to these Terms. CCS will use reasonable efforts to provide notice of material changes to the CCS Products or changes to these Terms by posting them to Product Agreement. It is your responsibility to periodically check CCS website to inform yourself of any such modifications. Changes to these Terms, which may be made in CCS sole and exclusive discretion, will be effective upon acceptance of these Terms (as described herein) for new subscriptions and effective for all existing users thirty (30) calendar days after the posting of the new Terms on CCS website at Product Agreement You agree to be bound to these Terms, as modified. If you do not agree to the modified Terms you are not permitted to use CCS Products and must terminate your subscription immediately.
You may provide feedback to CCS with respect to the CCS Products. CCS may use feedback for any purpose without obligation of any kind. To the extent a license is required under your intellectual property rights to make use of the feedback, you hereby grant CCS an irrevocable, non-exclusive, perpetual, royalty-free license to use the feedback in connection with CCS business, including enhancement of the CCS Products.
Term and Termination. These Terms and your license to the CCS Products will commence at the time and on the day you install, access, or use CCS Products, whichever is earlier. These Terms, your license and your subscription to the CCS Products will automatically terminate or expire upon the earlier of (i) non-renewal, cancellation, or expiration of your subscription or your failure to pay invoices when due, (ii) CCS discontinuance of the CCS Products, or (iii) failure to comply with these Terms. If any third party makes an intellectual property infringement claim relating to the CCS Products, CCS reserves the right to immediately terminate your subscription to the affected CCS Products. CCS MAY, IN ITS SOLE DISCRETION, DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF THE CCS PRODUCTS, INCLUDING SUSPENDING OR TERMINATING YOUR LICENSE AND ACCOUNT WITH CCS IF YOU ARE USING THE CCS PRODUCTS IN A MANNER NOT INTENDED OR IN VIOLATION OF LAW.
Effect of Non-Renewal or Termination
Upon any non-renewal, termination, or expiration of your subscription to the CCS Products (i) the license granted herein will automatically and immediately terminate and you will have no further right to possess or use the CCS Products, (ii) the CCS Products may be disabled by CCS without notice to you, and (iii) you will no longer have the right to access or retrieve your Backed-up Data. You acknowledge and agree that CCS policy is to automatically delete all of your Backed-up Data upon non-renewal, termination, or expiration of your subscription to CCS Products and that it is solely your responsibility to seek another source for your backup needs.
Trial and Evaluation Licenses
You may try the CCS Products prior to paying for a full subscription by licensing a trial, evaluation, or other limited versions (an “Evaluation Version”). Your license to an Evaluation Version of the CCS Products will automatically terminate upon the earlier of (i) the expiration or cancellation of the evaluation period, (ii) when the CCS Product is no longer made available, (iii) when CCS cancels your license to the Evaluation Version, or (iv) when your computer has not accessed the CCS server for more than thirty (30) calendar days. You acknowledge and agree that CCS policy is to automatically delete all of your Backed-up Data upon termination or expiration of any Evaluation Version and that it is solely your responsibility to seek another source for your backup needs.
Disclaimer of Warranties; Indemnification; Limitation of Liability
CCS Products. THE CCS PRODUCTS MAY CONTAIN OR CCS MAY PROVIDE TO YOU THIRD PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING, OR YOU MAY OBTAIN THIRD PARTY HARDWARE, PRODUCTS, SOFTWARE, OR PROGRAMMING FROM THIRD PARTIES DIRECTLY, (“THIRD PARTY COMPONENTS”). THE CCS PRODUCTS, ALL THIRD PARTY COMPONENTS AND ALL BETA SOFTWARE ARE PROVIDED “AS IS,” “WHERE IS,” “AS AVAILABLE,” “WITH ALL FAULTS” AND, TO THE FULLEST EXTENT PERMITTED BY LAW, WITHOUT WARRANTY OF ANY KIND. CCS AND ITS LICENSORS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE CCS PRODUCTS, THE THIRD PARTY PRODUCTS AND ALL BETA SOFTWARE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND TITLE, AND ANY WARRANTIES REGARDING QUIET ENJOYMENT, QUALITY OF INFORMATION, SECURITY, RELIABILITY, TIMELINESS, AVAILABILITY OF BACKED-UP DATA AND PERFORMANCE OF THE CCS PRODUCTS. CCS DOES NOT WARRANT THAT THE CCS PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE CCS PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE CCS PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE WILL BE CORRECTED, OR THAT ENCRYPTION ALGORITHMS, ASSOCIATED KEYS AND OTHER SECURITY MEASURES WILL BE SECURE OR EFFECTIVE. YOU UNDERSTAND AND AGREE THAT YOUR INSTALLATION, USE AND ACCESS OF THE CCS PRODUCTS, THIRD PARTY COMPONENTS AND ALL BETA SOFTWARE IS AT YOUR SOLE DISCRETION AND RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES TO YOUR COMPUTER, SOFTWARE AND THE LOSS OF BACKED-UP DATA THAT RESULTS FROM THE USE THEREOF. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY CCS SHALL CREATE ANY ADDITIONAL CCS WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF CCS’S OBLIGATIONS HEREUNDER. YOU HEREBY WAIVE ANY AND ALL CLAIMS, NOW KNOWN OR LATER DISCOVERED, THAT YOU MAY HAVE AGAINST CCS AND ITS AFFILIATES, SUPPLIERS AND LICENSORS ARISING OUT OF YOUR USE OF THE CCS PRODUCTS, THIRD PARTY COMPONENTS AND BETA SOFTWARE. THE CCS PRODUCTS MAY BE USED TO ACCESS AND TRANSFER INFORMATION OVER THE INTERNET. YOU ACKNOWLEDGE AND AGREE THAT CCS DOES NOT OPERATE OR CONTROL THE INTERNET AND THAT (I) VIRUSES, WORMS, TROJAN HORSES, AND OTHER UNDESIRABLE DATA, OR SOFTWARE, OR (II) UNAUTHORIZED USERS (E.G., HACKERS) MAY ATTEMPT TO OBTAIN ACCESS TO AND DAMAGE YOUR DATA, WEBSITES, COMPUTERS, OR NETWORKS. CCS SHALL NOT BE RESPONSIBLE FOR SUCH ACTIVITIES. YOU ARE SOLELY RESPONSIBLE FOR THE SECURITY AND INTEGRITY OF YOUR DATA AND SYSTEMS.
CCS may designate certain Enhancements and new releases of the CCS Products as “Beta Software.” Beta Software is not ready and is not intended for use in a production environment. At this early stage of development, operation of the Beta Software may be unpredictable and lead to erroneous results. You acknowledge and agree that (i) the Beta Software is experimental in nature and has not been fully tested, (ii) the Beta Software may not meet your requirements or perform as intended, (iii) use of the Beta Software may not be uninterrupted, error free, or free of faults, (iv) your use of the Beta Software is for the sole purpose of evaluating and testing the product and providing feedback to CCS, and (v) you shall inform your employees, staff members and other users regarding the nature of the Beta Software. Your use of the Beta Software is and shall be subject to these Terms.
Indemnification; Limitation of Liability
YOU ARE SOLELY RESPONSIBLE AND LIABLE FOR YOUR CONDUCT, YOUR DATA, AND YOUR BACKED-UP DATA RELATED TO THE CCS PRODUCTS. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD CCS, AND ITS OFFICERS, DIRECTORS, SHAREHOLDERS, AFFILIATES, SUPPLIERS AND LICENSORS HARMLESS FROM AND AGAINST ANY AND ALL LOSS, COST, DAMAGE, LIABILITY AND EXPENSE (INCLUDING ATTORNEYS’ FEES, EXPERT FEES AND OUT-OF-POCKET EXPENSES) ARISING OUT OF, RESULTING FROM, OR IN CONNECTION WITH YOUR BREACH OF THESE TERMS, YOUR USE OF THE CCS PRODUCTS, OR YOUR BACKED-UP DATA. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CCS OR ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY COST TO PROCURE SUBSTITUTE SERVICES OR DATA, OR ANY DIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT, EXEMPLARY, OR ANY OTHER DAMAGES, INCLUDING DAMAGES FOR PERSONAL INJURY, LOST PROFITS, LOSS OF DATA AND BACKED-UP DATA, BUSINESS INTERRUPTION, OR LOST REVENUES, ARISING OUT OF YOUR USE OR INABILITY TO USE THE CCS PRODUCTS, THIRD PARTY COMPONENTS, OR BETA SOFTWARE, OR YOUR USE OF DATA OR FILES STORED THEREIN, EVEN IF CCS HAS BEEN ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR OTHERWISE)). IN ANY CASE AND WITHOUT LIMITING THE FOREGOING, THE ENTIRE LIABILITY OF CCS AND ITS AFFILIATES, SUPPLIERS AND LICENSORS FOR ALL DAMAGES OF EVERY KIND AND TYPE (WHETHER SUCH DAMAGES ARISE IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) SHALL BE LIMITED TO THE LICENSE FEES PAID BY YOU TO CCS IN THE 30 CALENDAR DAYS PRIOR TO THE DAMAGES ARISING. IF THE CCS PRODUCTS ARE PROVIDED TO YOU WITHOUT CHARGE, THEN CCS SHALL HAVE NO LIABILITY TO YOU WHATSOEVER. THE FOREGOING TERMS SET A LIMIT ON THE AMOUNT OF DAMAGES PAYABLE AND ARE NOT INTENDED TO ESTABLISH LIQUIDATED DAMAGES.YOU EXPRESSLY RECOGNIZE AND ACKNOWLEDGE THAT SUCH LIMITATION OF LIABILITY IS AN ESSENTIAL PART OF THIS AGREEMENT AND IS AN ESSENTIAL FACTOR IN ESTABLISHING THE PRICE OF THE CCS PRODUCTS. Some jurisdictions do not allow the exclusion of incidental or consequential damages, or the limitation on how long an implied warranty lasts, so some of the foregoing terms may not apply to you.
Governing Law and Arbitration
These Terms shall be governed, construed and enforced in accordance with the laws of the United States without reference to conflicts of law principles. The parties agree that the exclusive jurisdiction of any actions arising out of, relating to, or in any way connected with these Terms, shall be in the state or federal courts, as applicable, located in the City of Riverside, US.
Any dispute, controversy, or claim arising out of or relating to this Agreement, including the arbitrability of the matter or the formation, interpretation, scope, applicability, termination, or breach thereof, shall be referred to and finally determined by arbitration in accordance with the JAMS Streamlined Arbitration Rules and Procedures, or JAMS International Arbitration Rules, if the matter is deemed “international” within the meaning of that term as defined in the JAMS International Arbitration Rules. The arbitration shall be administered by JAMS, shall take place before a sole arbitrator, and shall be conducted in U.S. If the JAMS International Arbitration Rules apply, the language to be used in the arbitral proceedings will be English. Judgment upon the arbitral award may be entered by any court having jurisdiction. This section shall apply to and require arbitration of all disputes, controversies and claims, regardless of whether such disputes, controversies, or claims concern a single individual, entity, or other person, multiple individuals, entities, or other persons, or classes of individuals, entities, or other persons.
You shall not export, directly or indirectly, the CCS Products to any country for which the United Kingdom requires an export license or other governmental approval. You shall not use the CCS Products to store, backup, or distribute child pornography or other illegal files or data. You shall defend, indemnify and hold CCS harmless from and against any and all damages, fines, penalties, assessments, liabilities, costs and expenses (including attorneys’ fees, expert fees and out-of-pocket expenses) arising out of any claim that you are storing child pornography or other illegal files or data, or that the CCS Product was exported or otherwise shipped or transported by you in violation of applicable laws, rules and regulations.
Termination and Fair Use Policy
CCS SHALL HAVE THE ABSOLUTE AND UNILATERAL RIGHT IN ITS SOLE DISCRETION TO DENY USE OF AND ACCESS TO ALL OR ANY PORTION OF CCS PRODUCTS OR SERVICES TO USERS WHO ARE DEEMED BY CCS TO BE USING THE CCS PRODUCTS OR SERVICES IN A MANNER NOT REASONABLY INTENDED BY CCS OR IN VIOLATION OF LAW, INCLUDING BUT NOT LIMITED TO SUSPENDING OR TERMINATING A USER’S ACCOUNT WITH CCS AND THE LICENSE TO USE THE CCS PRODUCTS OR SERVICES. CCS Products or Services are designed to serve the needs of particular types of users, such as individual consumers or small businesses. If you have purchased a CCS Product or Service that is inappropriate for your actual usage, for example if CCS believes that you are using our service for business or commercial use, CCS will require you to switch to an appropriate CCS Product or Service. This may result in you having to pay CCS additional fees for use of the appropriate product or to terminate your purchased CCS Products or Services. For example: If CCS believes that you are using our home service for business or commercial use, CCS has the sole discretion to amend your service to our Business service which may require you paying additional fees or termination of your account. CCS determines business use as excessive backup of media files e.g. photos or videos in excess of 500GB. CCS may, in our sole discretion and from time to time, establish or amend general operating practices to maximize the operation and availability of CCS Products or Services and to prevent abuses. As part of these practices, we reserve the right to monitor our system to identify excessive consumption of network resources and to take such technical and other remedies as we deem appropriate. Your consumption of CCS Products or Services may be deemed excessive if, within any month, your usage greatly exceeds the average level of monthly usage of CCS customers, generally. We monitor the usage of our heaviest Unlimited account users, a dynamic margin is calculated based upon averages which, should a user fall into, we may require them to cease backup or move onto a business account. In the event you are deemed to have violated this policy, we reserve the right to offer an alternative pricing plan or CCS Product or Service that will permit you to continue to use CCS Products or Services. Although violations of this policy have been infrequent, we reserve the right to terminate or suspend your license to use CCS Products or Services and any license to use the CCS Software, without prior notice in the event of a violation of this policy. If CCS believes that you are breached our Fair Use Policy and the user has not switched to a Business Service, CCS will allow the user 14 days from date of first communication to retrieve their data before deletion of the users account and data. 1st notice will be sent 14 days before account deletion and 2nd notice will be sent 2 days before account deletion. All communications will be sent to the email address attached to the users account. CCS has a zero tolerance policy and will immediately terminate accounts that violate the law in any way, including storing, publishing or sharing material that’s fraudulent, defamatory, misleading, or that violates the privacy or infringes the rights of others.
Revised on September 29, 2018